This Privacy Policy describes how LeadExcess LLC (“LeadExcess,” “we,” “our,” or “us”) collects, uses, maintains, and discloses information collected from users (“User” or “you”) of our website and platform (collectively, the “Service”). This policy applies to the Service and all products and features offered by LeadExcess.
Information We Collect
We may collect personal identification information from Users in various ways, including but not limited to when Users visit our site, register on the platform, subscribe to a newsletter, or interact with our services, features, or resources.
Users may be asked for information such as name, email address, phone number, mailing address, and payment details, as appropriate. Users may visit our website anonymously, but certain features and services may require registration or account creation.
We may also collect:
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Account and contact information you provide during sign-up or use of the Service.
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Communication data, such as emails, texts, and messages sent or received through the platform.
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Usage data, including interactions, settings, and system logs generated through your use of the Service.
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Customer or client data that you upload or import into the platform for communication, marketing, or automation purposes.
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Transaction data, including details about payments made and services purchased.
We collect this information only when voluntarily submitted by Users or when necessary to deliver our services.
Third-Party Processors and Service Providers
LeadExcess utilizes trusted third-party providers to power and deliver portions of its platform functionality. These include (but are not limited to):
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Go High Level (platform infrastructure and automations)
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Closebot (primary artificial intelligence provider)
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Twilio (SMS and phone communication services)
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OpenAI (AI-driven text generation and optimization)
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SendGrid (email delivery and tracking)
These providers may process personal or business data, including contact information, message content, and communication logs, solely for the purpose of providing services you request through our platform. Each provider maintains its own privacy and data-security policies, and LeadExcess does not sell or share your data with these providers for unrelated marketing purposes.
Cookies
The Service uses cookies to enhance User experience. Cookies are small text files placed on your device that help improve usability, monitor usage, and personalize content.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you do so, note that some parts of the Service may not function properly. We may also use third-party analytics tools that use cookies to collect anonymous usage statistics.
How We Use the Information We Collect
We may use collected information to:
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Provide, operate, and improve our Service.
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Process payments and manage subscriptions.
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Deliver communications, automations, and marketing messages initiated by Users.
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Customize User experience and improve platform functionality.
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Respond to customer service requests and provide technical support.
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Comply with legal obligations and enforce our Terms of Service.
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Produce aggregate, anonymized reports for internal use or market analysis.
We may also use your contact information to send updates, newsletters, or marketing communications if you have opted in to receive them. You may unsubscribe from these communications at any time by following the instructions included in each email or contacting us directly.
A2P 10DLC and Messaging Data
As part of compliance with carrier and regulatory requirements, LeadExcess may collect and transmit business information—including business names, EINs, sample messages, and contact phone numbers—to carriers or registration authorities such as The Campaign Registry (TCR) to facilitate A2P 10DLC registration.
This data is used exclusively for compliance verification and message routing and is not shared, sold, or used for marketing purposes.
Artificial Intelligence (AI) Use
Portions of the LeadExcess platform use artificial intelligence (AI) technology to assist with messaging, automation, and data analysis. AI tools may process message content, communication metadata, and contact information to generate automated responses or recommendations.
LeadExcess does not use AI to make automated decisions that have legal or significant effects on individuals. All AI-generated outputs should be reviewed by Users prior to publication or use.
Disclosure of Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share limited data only in the following circumstances:
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With trusted service providers who assist in operating our business and delivering the Service, under confidentiality obligations.
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When required by law, court order, or regulatory authority.
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To protect our rights, enforce our Terms of Service, or respond to suspected fraud or security incidents.
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To facilitate the provision of the Service, such as when transmitting A2P 10DLC registration data to carriers.
Information that you post publicly through our Service (for example, in public comments or listings) may be visible to other Users worldwide.
Data Retention
LeadExcess retains User data for as long as your account remains active and for up to ninety (90) days following termination or cancellation, unless a longer retention period is required by law. After this period, your data—including contact information, messages, and analytics—may be permanently deleted.
Aggregated or anonymized data that does not identify an individual may be retained for internal reporting and analysis.
Data Security and Storage
LeadExcess stores data on secure, access-controlled servers managed by reputable third-party providers. We use industry-standard encryption protocols (TLS/SSL) for data transmission and apply administrative, physical, and technical safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your information.
While we strive to protect all data, you acknowledge that no transmission over the Internet or electronic storage method is completely secure, and we cannot guarantee absolute security. Data may be stored or processed in locations where our service providers operate, consistent with applicable law.
International Data Transfers
Although LeadExcess primarily stores data within its service providers’ designated hosting regions, some third-party providers may process data in other jurisdictions. By using the Service, you consent to the transfer of your data to these locations solely for the purpose of providing the Service.
Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of inaccurate or outdated data.
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Object to certain processing or request restrictions on processing.
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Withdraw consent to marketing communications at any time.
To exercise these rights, contact us at craig@leadexcess.com. We will respond within a reasonable timeframe consistent with applicable law.
Changes to This Privacy Policy
LeadExcess may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the bottom of this page. Users are encouraged to check this page regularly for any changes and to stay informed about how we protect the information we collect. Continued use of the Service after such updates constitutes acceptance of the revised policy.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with LeadExcess, please contact us at:
LeadExcess LLC
Email: craig@leadexcess.com
Phone: (816) 608-6200
Last Updated: October 2025